Chipotle Mexican Grill

Reviews about Chipotle Mexican Grill

• 3 / 5

  By Brad Richards
  Prefer this to Qdoba. This is a new store so I assume things will get better as the staff gets better up to speed. Took a while to get served and there was a bit of confusion on the line. Otherwise, it's decent fast Mexican food and is GMO and hormone free which is also a plus.
  April 16, 2017
• 2 / 5

  By Rachel Wolven
  Tend to run out of things. I've yet to get a burrito the way I planned to get it. Out of rice, beans, salsa, etc. All of the other Chipotles in the area are fine but I've yet to have any luck here. They need to get it together quickly. Also, they don't wrap burritos very well.
  January 23, 2017
• 2 / 5

  By Jay Woolridge
  First I want to say that my family loves Chipotle's food. Food quality has raised the bar in the fast food industry. But it seems that their priorities have shifted to online orders. It doesn't seem right that there are a restaurant full of people ready to do business face to face and you see 1 to 2 people fully dedicated to online orders and 1 person to serve 20+ people waiting in line.
  
  Before online a packed Chipotle with a line wrapped around the restaurant might take you about 15-20 minutes to get your food. Now it takes 30-35 minutes to get your food, sometimes longer. Lately, I have pulled into Chipotle expecting the really long wait times and just pull out my phone and place an online order in front of the restaurant. Then just walk in and pickup my food to shave off 10-15 minutes. Not cool for the folks waiting in line.
  
  So why not use online ordering all the time? Well, some Chipotle employees under portion the quantity of food. I'm not expert in what are the right portions. You just get accustomed to what your food should look like. "Some restaurants under portion as a cost saving measure." (Straight from Chipotle employees. Not my opinion.) Who is going to come back to the restaurant to complain about too little rice, beans and meat? Not worth the trip.
  
  Bottom line. Have enough people to serve the foot traffic in your establishment to get them in and out in a more timely manner.
  November 11, 2016